Subject: Regarding HC KW SLs
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Manish Kumar <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 18 Apr 2021 13:37:13 +0000

Hi Team,

It has been observed that our Home centre Kuwait's SLs are badly impacted and we are not monitoring it closely.

Sharing report for last 4 weeks, can we quickly get it checked and improved.

Week
Ticket Assigned
Ticket Resolved
Avg 1st response Time
Avg Resolution Time
21 Mar - 27 Mar
99
88
23h 25m
54h 18m
28 Mar - 3 Apr
138
61
35h 7m
56h 47m
04 Apr - 10 Apr
114
29
62h 13m
284h 43m
11 Apr - 17 Apr
156
210
118h 54m
154h 30m

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

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