Subject: FW: [Urgent] - Return pickup for Order# 9646948746
From: Mohamed Mahmoud <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 18 Apr 2021 12:47:09 +0000

Dear Team,

Please do the needful.

Thanks,
Ali

From: Perpetua Dmello <[email-masked]>
Sent: Sunday, April 18, 2021 4:34 PM
To: Ron Thomas <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Namrita Kanjani <[email-masked]>; Jessie Caparas <[email-masked]>; Marita Dsouza <[email-masked]>
Cc: Ritesh Sharma <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]>; Nisha Balakrishna <[email-masked]>
Subject: Re: [Urgent] - Return pickup for Order# 9646948746

Dear Centrepoint Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 853-VF35-8HNN-ZZY3-6|Start Date: 18.04.2021 00:00:00|End Date: 18.06.2021 23:59:59

Type: Serial Voucher|Concept: CENTREPOINT|Territory: UAE|Checkout Site: N/A

Value: 50 AED|Minimum Threshold Value: 51 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Perpetua D'Mello
Ecommerce Content Merchandiser
Web Team | Landmark Group

From: Ron Thomas <[email-masked]<mailto:[email-masked]>>
Date: Sunday, April 18, 2021 at 1:20 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Marita Dsouza <[email-masked]<mailto:[email-masked]>>, Perpetua Dmello <[email-masked]<mailto:[email-masked]>>
Cc: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Nisha Balakrishna <[email-masked]<mailto:[email-masked]>>
Subject: Re: [Urgent] - Return pickup for Order# 9646948746

Fyi @Marita Dsouza<mailto:[email-masked]>@Perpetua Dmello<mailto:[email-masked]>

Regards,
Ron Thomas
Web Team | Landmark Group
T: +97145172134

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Date: Sunday, April 18, 2021 at 11:53 AM
To: Ron Thomas <[email-masked]<mailto:[email-masked]>>, Jason Dsouza <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: FW: [Urgent] - Return pickup for Order# 9646948746

Dear Team,

Kindly generate a new CP voucher for 50 AED TH 51 AED valid for two months.

9646948746

@Jessie Caparas<mailto:[email-masked]> Cst has been contacted and informed that we will send to him another voucher.

Thanks
Ali

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 11:32 AM
To: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [Urgent] - Return pickup for Order# 9646948746
Importance: High

@Mohamed Mahmoud<mailto:[email-masked]>

Can you please look into this and arrange a call back?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 8:42 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: [Urgent] - Return pickup for Order# 9646948746

Hi @Jessie<mailto:[email-masked]> @Mahmoud<mailto:[email-masked]>
Hope you're well.
Please arrange a call with the customer with regards to order# 9646948746.

Customer had a poor experience with CP in the past and we shared a 50 AED GV with the customer. Customer used the GV to buy some products which he wants to return due to size/other issue. Hence, customer wants to arrange the reverse pickup.

Also, would the customer get the 50 AED back in my credits?

--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C018997c4e8474347b11c08d9026635aa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637543460268624868%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RjAaWHh%2B0SnhsYLWCMhtcwsxfAikSVe9obfpjexZrzw%3D&reserved=0>

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