Subject: Fwd: Refund not processed - 6268889798
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sun, 18 Apr 2021 02:56:59 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 14 April, 2021 14:21:37 
Subject: Fwd: Refund not processed - 6268889798 

Hi Team, 

Any update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 10 April, 2021 13:17:00 
Subject: Fwd: Refund not processed - 6268889798 

Hi team, 

Any update? The refund is also not reflecting in customer's account. 

Regards, 
Nikhil. 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Tuesday, 6 April, 2021 15:37:06 
Subject: Re: Refund not processed - 6268889798 

Hi Team, 

With reference to the order number: 6268889798 

Please assist to publish the RMA for the item customer returned under this order. Customer has returned the items to the store in this order and as per Abhilash the refund has been processed and the refund is done to My Credits. 

Customer is however, saying they did not receive this refund. The refund value is SAR 11.85, customer has returned the following item: 162929669. As per hybris the item no longer shows when trying to create RMA. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, April 4, 2021 1:48:19 PM 
Subject: Refund not processed - 6268889798 

Hi Team, 

As per the confirmation from Abhilash, the store team has processed the refund to the customer's My Credit. But there is no RMA for the order id. Kindly find the attached screenshot for the same. 

Problem Statement: Refund Not Processed 
Order Date : Jan 30, 2021 
Order ID: 6268889798 
Return Tracking ID: N.A 
Assistance Required: Process refund asap. 

Issue Description: The returned items were delivered to the store on Feb 01 and the customer has shared the receipt for the same. The refund is pending since then. 
Kindly assist with the refund on priority. 

Regards, 
Nikhil