Subject: RE: Damaged Hand Rest - 8221710827
From: Mohd Imran <[email-masked]>
To: Murugapandian Mani <[email-masked]>, Tejinder Singh <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 17 Apr 2021 09:57:36 +0000

Hi Team,

Please help us to get this closed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, April 17, 2021 1:31 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Murugapandian Mani <[email-masked]>; Tejinder Singh <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Damaged Hand Rest - 8221710827

External email sender, please take precaution.
Hi Team,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Cc: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 16, 2021 1:17:37 PM
Subject: Damaged Hand Rest - 8221710827

Hi Team,

With reference to the order number: 8221710827
Item: 162780871 - - Jerami 3-Seater Fabric Sofa

Customer placed this order on March 12, 2021 and the item was delivered to the customer on March 23, 2021. Customer reported on the same date i.e. March 23, 2021 that the handrest of the Sofa is broken from inside and he can not share images of the same.

The same was escalated on March 27, 2021 but no update on this. Kindly assist to arrange technician visit for him and do the needful.

Thank you for your help!

Regards,
Apoorv

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