Subject: RE: Double deduction - 6279063441
From: Mohammed Athar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 16 Apr 2021 20:37:55 +0000

Hi Jessie,

Please find the below screenshot FYI.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
5.04E+20
MADA
3/2/2021
10:45:17
164
0
0
160.4
3.6
3.13
0.47
3/2/2021
Purchase
432328******8118
120998
1.06107E+11
14703354/2021-03-02
0
ARBS2I041473
ARBS2I041473
LANDMARK
5.04E+20
MADA
3/2/2021
10:50:49
164
0
0
160.4
3.6
3.13
0.47
3/2/2021
Purchase
432328******8118
121530
1.06107E+11
14703354/2021-03-02
0
ARBS2I041473

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Jessie Caparas <[email-masked]>
Sent: Friday, April 16, 2021 1:08 PM
To: Mohammed Athar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: FW: Double deduction - 6279063441

Hi @Mohammed Athar<mailto:[email-masked]>

Can you please help us check on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 16, 2021 2:07 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Double deduction - 6279063441

External email sender, please take precaution.
Hi Team,

Kindly look into the below concern as the customer has reported for the double deduction.

Thank you for your help..

Reards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 9, 2021 8:53:00 PM
Subject: Double deduction - 6279063441

Hi Team,

With regards to Order ID 6279063441, the customer is complaining that he has been charged twice against the order id 6279063441.

The customer has shared the following details:

Card Number: 4323287979538118
Transaction Date: Mar 02, 2021
Amount: SAR 164.00

Attached bank statement for your reference.

Regards,
Nikhil.

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