Subject: Re: Order not placed, amount has been deducted [email-masked]
From: Shakeeb Arsalan <[email-masked]>
To: Fatma Maher <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 16 Apr 2021 08:07:00 -0700 (MST)

Ask for the Auth Code and the customer's card NO 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, April 2, 2021 2:29:39 PM 
Subject: Order not placed, amount has been deducted [email-masked] 

Hi Team, 

Problem Statement: Order not placed, amount has been deducted 

Ticket NO. 2182066 
Order Date : 2 March 2021 
Amount: SAR 264 
Email: [email-masked] 

Assistance Required: Need Urgent Refund 

Issue Description: The order has not placed successfully , but the customer contacted us to and informed us that the amount has been deducted from his bank, and she shared with us her bank statement, so kindly check and do the needful. 

Regards, 
Fatma Maher.