Subject: Issue with order ID : 9641101921
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 15 Apr 2021 06:39:42 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Problem Statement: WWD DAMAGED ITEM 

Order Date : Mar 10, 2021 
Order ID: 9641101921 
Tracking ID: 16088369641101921 
Item ID: 161397077 - - Juniors Glider Chair with Ottoman 

Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he received the item on 13/03/2021 but the item which they received is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Thanks & Regards, 
Seeta Kunwar