Subject: RE: Refund Not Processed / 9625059669
From: Akshay Berry <[email-masked]>
To: Eugene Ocoy <[email-masked]>, Apoorv Joshi <[email-masked]>, Vaibhav Ohri <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Vishal SudhirOjha <[email-masked]>, seeta.seeta <[email-masked]>, Dipesh Regmi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, PRINCE MALIK <[email-masked]>
Date: Wed, 14 Apr 2021 14:46:04 +0000

Hi @Ashish Karini<mailto:[email-masked]>,

Could you please intervene as there is no reply from the team if items being handed over to the conloc.

Issue pending since Dec 2020.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Eugene Ocoy <[email-masked]>
Sent: Thursday, April 8, 2021 12:28 PM
To: Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>; Vaibhav Ohri <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Vishal SudhirOjha <[email-masked]>; seeta.seeta <[email-masked]>; Dipesh Regmi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; PRINCE MALIK <[email-masked]>
Subject: RE: Refund Not Processed / 9625059669

Thanks & Regards,
Eugene Ocoy
050-6983147

Hi Vaibhav,

Pls update the return request.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 08, 2021 12:21 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Vishal SudhirOjha <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed / 9625059669

External email sender, please take precaution.
Hi Akshay,

Please assist to get an update on the below from Conloc.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Eugene ocoy" <[email-masked]<mailto:[email-masked]>>, "Vishal SudhirOjha" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 7, 2021 8:38:11 PM
Subject: Re: Refund Not Processed / 9625059669

Hi Team,

Please update on the below on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Eugene ocoy" <[email-masked]<mailto:[email-masked]>>, "Vishal SudhirOjha" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 1, 2021 9:53:41 PM
Subject: RE: Refund Not Processed / 9625059669

Hi @Eugene Ocoy<mailto:[email-masked]> @Vishal SudhirOjha<mailto:[email-masked]>,

Please process RMA 1000390798 as per @Dipesh Regmi<mailto:[email-masked]> shipment has been handed over to conloc already.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 1, 2021 4:36 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed / 9625059669

@Akshay Berry<mailto:[email-masked]>

Kindly check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 1, 2021 2:26 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed / 9625059669
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 16 March, 2021 17:07:09
Subject: Refund Not Processed / 9625059669

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Dec 28, 2020
Order ID: 9625059669
Tracking ID: RP123020002318
RMA: 1000390798
Assistance Required: Need refund for customer.
Issue Description: As per the LMG website the return items has been returned to WH on 04 Jan, 2021 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Prince

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C0aed3c8f09694b11fc7008d8fa6846db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637534673054882007%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CyWT4U6Y7gZ3O3FZK%2BAgm0FnPIBXojgX%2F5Qi25QPsfs%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#2169900] - Late Refund
From: Eugene Ocoy <[email-masked]>
To: Centrepoint <[email-masked]>, Vaibhav Ohri <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>, Indunil Indika DiasPonna Hennadige <[email-masked]>, Mohd Imran <[email-masked]>
Date: Thu, 11 Mar 2021 10:09:41 +0000

Hi Dipesh / Vaibhav,

Any update on below return?

Thanks & Regards,

Eugene Ocoy

Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Mob:+971 506983147

From: Eugene Ocoy
Sent: Tuesday, March 09, 2021 2:04 PM
To: Centrepoint <[email-masked]>; Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>; Indunil Indika DiasPonna Hennadige <[email-masked]>
Subject: RE: [#2169900] - Late Refund

Hi

Below AWB not yet received from the courier.

In reading Vaibhav / Dipesh , kindly check if this collected from the customer.

Thanks & Regards,

Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147

Email: [email-masked]<mailto:[email-masked]>

Shop online at: http:\\www.landmarkshops.com\shoemart

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 08, 2021 11:31 AM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2169900] - Late Refund

External email sender, please take precaution.

Please take a look at ticket #2169900<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2169900&data=04%7C01%7Ceugene.ocoy%40landmarkgroup.com%7C2999030b830a4227d1d508d8e20428d5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637507854783298838%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QmWKxsEqONFLTopOIQrmQOSiZQrScByLIKwdMGm5jyQ%3D&reserved=0> raised by Abdallah Osman ([email-masked]<mailto:[email-masked]>).

   On Mon, 1 Mar at 12:43 PM , Abdallah Osman <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Problem Statement: Late refund
Order ID: 9625059669
RMA: 1000390798
Tracking ID: RP123020002318

Assistance Required: Need urgent Refund

Issue Description: As per the tracking we can see that the item has been returned to our warehouse on Jan-04-2021. However, the refund still not processed.

Please check and process the refund.

Thank you for your help

Regards,

Abdallah,

2169900:1125156