Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Seeta Kunwar <[email-masked]>
Date: Tue, 13 Apr 2021 15:28:16 +0000 (UTC)

Hey Seeta Kunwar ,

You have new message(s) in this group.

Livesalesman Team

M

Hi Team, quick question, if customer ask what is the reason for taking 7-14 days to process refund. what will be our reply?

Mohd Imran

S

We tell the customer it will take 7-14 days due to the bank norms or bank procedures

Shakeeb Arsalan

S

but we mention that from our end the refund has been processed

Shakeeb Arsalan

M

Exactly this should be the answer, that from our end it is processed and your bank may take 7-14 days to reflect it into your account.

Mohd Imran

M

image.png (464.8 KB)

Mohd Imran

M

Can we coach this agent and everyone on this please

Mohd Imran

S

Mohd Imran

Can we coach this agent and everyone on this please

Sure @mohd.imran

Shakeeb Arsalan

S

Will do that

Shakeeb Arsalan

A

2396475 - reply as per the notes and close this chat

Akshay Berry

A

2025167 - refunded plz reply

Akshay Berry

A

Akshay Berry

2396475 - reply as per the notes and close this chat

closed

Apoorv Joshi

A

Akshay Berry

2025167 - refunded plz reply

closed

Apoorv Joshi

A

2033227 - refunded reply and close

Akshay Berry

A

Akshay Berry

2033227 - refunded reply and close

closed

Apoorv Joshi

J

2315672 this has been sorted. please close

Jessie Kathleen Go Caparas

J

also this 2315678

Jessie Kathleen Go Caparas

S

Ok

Shakeeb Arsalan

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