Subject: RE: Bank Transfer #8239935648
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Mustafa Chakki <[email-masked]>
Cc: Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 13 Apr 2021 13:27:02 +0000

@Mustafa Chakki<mailto:[email-masked]>

Any update on the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Tuesday, April 13, 2021 3:50 PM
To: Jessie Caparas <[email-masked]>
Cc: Harish Thakor <[email-masked]>; Mustafa Chakki <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Bank Transfer #8239935648

External email sender, please take precaution.
Hi Jessie,

Please check for further update on the below conern.

Thank you for your help.

Regards,
Manish

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 12:21:51 PM
Subject: RE: Bank Transfer #8239935648

@Mustafa Chakki<mailto:[email-masked]>

The amount refunded to my credit is KWD 5 and amount paid is 4.86 that is because, customer used 36 points to pay for this order which is equivalent to 0.14.

Hope that clarifies it.

@Harish Thakor<mailto:[email-masked]> waiting for your approval.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 5:16 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer #8239935648
Importance: High

@Harish Thakor<mailto:[email-masked]>

This customer has been educated why refund was processed as My credit however customer is insisting for bank transfer.

The amount is KWD 5.

Can we go ahead and to bank transfer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 5:07 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer #8239935648

External email sender, please take precaution.
Hi Jessie,

We have already informed that customer that your payment mode was cash on delivery and hence the amount has been refunded to the My Credit section however he was still insisting for the bank transfer.

For reference see the attachment and advise.

Thank you for your help.

Regards,
Manish

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 6:20:09 PM
Subject: RE: Bank Transfer #8239935648

@Manish Kumar<mailto:[email-masked]>

This is paid cash, have we educated the customer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 2, 2021 6:16 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer #8239935648

External email sender, please take precaution.
Hi Team,

The below customer came through chat and insisting us to transfer the amout from the My Credit to his bank account.

Please note that the agent had already explained that your order was placed on cod and hence it has been refunded to the My Credit section.

Amount: KWD 5.00
Order id - 8239935648

Concept: MAX

Kindly advise further steps to be followed up. Thank you for your help.

Regards,
Manish

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 19, 2021 5:29:15 PM
Subject: Bank Transfer #8239935648

Hi Team,

With reference to the order number #8239935648, customer has paid COD and he got his refund in his My Credit. Now he wants to transfer his my credit amount (Subtotal:) to his bank.

Bank name & branch: Kuwait Finance House BANK, KUWAIT
Account name: ABDUL SAMAD K MUHAMMED
Account number: 151123172196
IBAN number: KW77KFHO0000000000151123172196

Pleas check and do the needful.

Regards
Fatma Maher

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com