Subject: Fatal Cases 29th March - 4th April 2021
From: Shakeeb Arsalan <[email-masked]>
To: Mohammed Altahir <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Akshay Berry <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Mon, 12 Apr 2021 08:11:59 -0700 (MST)

Hi Altahir, 

PFB fatal mistakes we come across while doing the Audits, I want you to go through the details and make sure that the same thing won't happen again. 

Audit Type 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	
Email Score Category 

Email 	Altahir 	2323151 	NA 	29-Mar-21 	1-Apr-21 	0% 	Fatal 
Email 	Altahir 	2322441 	6289615280 	29-Mar-21 	1-Apr-21 	0% 	Fatal 

Reason for Fatal & What should have been done: 

2323151: In this case you have marked the ticket waiting oncustomer without replying to the customer. 

2322441: Here you closed the case without replying as well. 

* Y ou have scored in the week between 29th March - 4 th of April 59% and that is below the benchmark which is 85%. 
(Please note that you have to improve your performance in order to meet & exceed the benchmark) 

Also note also that this kind of mistake can not be tolerated and if the same happened again penalty will be there. 

Regards 
Shakeeb