Subject: Re: [#499648] RE: Transaction Declined - [email-masked]
From: Ronnie Dsouza <[email-masked]>
To: Amazon Payment Services Key Accounts <[email-masked]>, Akshay Berry <[email-masked]>, Sankar T <[email-masked]>, Venkata Burle <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Mohd Imran <[email-masked]>, "[email-masked]" <[email-masked]>, Hitesh Gupta <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 12 Apr 2021 05:45:18 +0000

Adding @Sankar T<mailto:[email-masked]> and @Venkata Burle<mailto:[email-masked]> – Can you guys please assist with the below.

--
Ronnie D’souza
Product Analyst
Web Team | Landmark Group
m: +971507025331
t: +97145172139

From: Amazon Payment Services Key Accounts <[email-masked]>
Reply-To: Amazon Payment Services Key Accounts <[email-masked]>
Date: Sunday, 11 April 2021 at 6:11 PM
To: Akshay Berry <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, "[email-masked]" <[email-masked]>, "seeta.seeta" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Mohd Imran <[email-masked]>, "[email-masked]" <[email-masked]>, Hitesh Gupta <[email-masked]>, Ronnie Dsouza <[email-masked]>, Akshay Berry <[email-masked]>
Subject: Re: [#499648] RE: Transaction Declined - [email-masked]

External email sender, please take precaution.
Hi Jessie,

This transaction was authorized from your end hence need to check with your technical team why this transaction was not voided.

AUTH and CAPTURE - this method goes into two ways as the system automatically put an amount on hold at a certain time and allows you to capture it once the product or service is guaranteed to be provided.

- this method also gives you an opportunity to cancel the authorization on the amount if the service is deemed to be undeliverable.
- theoretically, in general terms, banks allow 7 days to make further action on the authorized amounts and automatically released back to the cardholder's account if no action was done after their set timeframe.

I hope this will clarify your query.

Best Regards,

Harsh Kothari
Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]

[Image removed by sender. Logo]
Helping you do business better
#everyones_happy

On Sun, 11 Apr at 6:06 PM , Jessie Caparas <[email-masked]> wrote:
Hi Harsh,

Can you also confirm why this transaction was not voided when there is no payment captured?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Amazon Payment Services Key Accounts <[email-masked]>
Sent: Sunday, April 11, 2021 4:25 PM
To: Akshay Berry <[email-masked]>
Cc: Akshay Berry <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; [email-masked]; Hitesh Gupta <[email-masked]>; Ronnie Dsouza <[email-masked]>
Subject: Re: [#499648] RE: Transaction Declined - [email-masked]

External email sender, please take precaution.
++Hitesh and Ronnie would you please assist Jessie and Akshay with their concern to void the authorized transaction.

Best Regards,

Harsh Kothari
Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

[Image removed by sender. Logo]
Helping you do business better
#everyones_happy

On Sun, 11 Apr at 4:23 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi @Amazon Payment Services Key Accounts<mailto:[email-masked]> Harsh,

Can you help us just this concern only?

None of our team has access to it unfortunately.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 11, 2021 4:19 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#499648] RE: Transaction Declined - [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Akshay,

We are not authorized to take any action from our end would you please connect with your team who have write access to perform this operation.

AUTH and CAPTURE - this method goes into two ways as the system automatically put an amount on hold at a certain time and allows you to capture it once the product or service is guaranteed to be provided.

- this method also gives you an opportunity to cancel the authorization on the amount if the service is deemed to be undeliverable.
- theoretically, in general terms, banks allow 7 days to make further action on the authorized amounts and automatically released back to the cardholder's account if no action was done after their set timeframe.

Hence in this method the fund never left the customer bank account it was blocked for some period of time.
Please advise the customer to check the bank statement for the same.
I hope this will clarify your query.

Best Regards,

Harsh Kothari
Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

[Image removed by sender. Logo]
Helping you do business better
#everyones_happy

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com