Subject: RE: [#499648] RE: Transaction Declined - [email-masked]
From: Jessie Caparas <[email-masked]>
To: Amazon Payment Services Key Accounts <[email-masked]>, Akshay Berry <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Mohd Imran <[email-masked]>, "[email-masked]" <[email-masked]>, Hitesh Gupta <[email-masked]>, Ronnie Dsouza <[email-masked]>
Date: Sun, 11 Apr 2021 14:06:22 +0000

Hi Harsh,

Can you also confirm why this transaction was not voided when there is no payment captured?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Amazon Payment Services Key Accounts <[email-masked]>
Sent: Sunday, April 11, 2021 4:25 PM
To: Akshay Berry <[email-masked]>
Cc: Akshay Berry <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; [email-masked]; Hitesh Gupta <[email-masked]>; Ronnie Dsouza <[email-masked]>
Subject: Re: [#499648] RE: Transaction Declined - [email-masked]

External email sender, please take precaution.
++Hitesh and Ronnie would you please assist Jessie and Akshay with their concern to void the authorized transaction.

Best Regards,

Harsh Kothari
Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

[Logo]
Helping you do business better
#everyones_happy

On Sun, 11 Apr at 4:23 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi @Amazon Payment Services Key Accounts<mailto:[email-masked]> Harsh,

Can you help us just this concern only?

None of our team has access to it unfortunately.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 11, 2021 4:19 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#499648] RE: Transaction Declined - [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Akshay,

We are not authorized to take any action from our end would you please connect with your team who have write access to perform this operation.

AUTH and CAPTURE - this method goes into two ways as the system automatically put an amount on hold at a certain time and allows you to capture it once the product or service is guaranteed to be provided.

- this method also gives you an opportunity to cancel the authorization on the amount if the service is deemed to be undeliverable.
- theoretically, in general terms, banks allow 7 days to make further action on the authorized amounts and automatically released back to the cardholder's account if no action was done after their set timeframe.

Hence in this method the fund never left the customer bank account it was blocked for some period of time.
Please advise the customer to check the bank statement for the same.
I hope this will clarify your query.

Best Regards,

Harsh Kothari
Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

[Logo]
Helping you do business better
#everyones_happy

On Sun, 11 Apr at 2:47 PM , Akshay Berry <[email-masked]<mailto:[email-masked]>> wrote:
Hi Harsh,

Please assist us with the same from your end as we only have read only access.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 11, 2021 2:41 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#499649] RE: Transaction Declined - [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Akshay,
​
Good Afternoon!
​
Thank you for contacting Amazon Payment Services.

Requesting you to kindly follow below steps in order to initiate the refund to the customer:

1) Login into Fort back office account (https://fort.payfort.com/<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffort.payfort.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C737605e252754de9c60c08d8fce4e5c7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637537407331055325%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VWEKlukWc7mNWasgb1PA%2FFXcDrpqLNH7jPO4QfAoHiQ%3D&reserved=0>)
2) Go to Order Transaction Tab
3) Enter the merchant reference number for which you need to initiate the refund
4) Click on Action button and select Refund/ Void_Authorize
5) Enter the Refund/ Void_Authorize  Amount
6) Click on Submit

We hope this clarifies your query, still, should you have further questions or clarifications, please do not hesitate to write to us.

To perform a deep dive:

1. Go to transaction report and search the transaction using the FORT ID or merchant reference.
2. Click on the hyperlink of the FORT ID to view the transaction details. If you scroll down, you can view the “FORT response message”.
3. You may also use the filter option under the transaction report to locate the transaction using card BIN, Amount, Email ID, RRN etc

If you have any further queries or questions do not hesitate to reach us we will be happy to assist you.

Please take 2 minutes to  participate in the satisfaction survey that you will be receiving shortly - your valuable feedback is essential to our improvement.

Best Regards,

Harsh Kothari
Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

[Image removed by sender. Logo]
Helping you do business better
#everyones_happy

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com