Subject: RE: Drop down // [email-masked]
From: Malik Ismail <[email-masked]>
To: Mohammed Athar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 11 Apr 2021 13:57:34 +0000

Thanks Athar.

@Shakeeb Arsalan<mailto:[email-masked]> – please provide customer bank details.

From: Mohammed Athar <[email-masked]>
Sent: Friday, April 9, 2021 2:20 AM
To: Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Elharith Elsiddig <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Drop down // [email-masked]

Hi Malik,

Please find below the screenshot FYI.

For order 6279091521

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
5.04E+20
MADA
3/2/2021
12:47:43
150
0
0
146.61
3.39
2.95
0.44
3/2/2021
Purchase
468540******8284
46525
1.06109E+11
14703354/2021-03-02
0
ARBS2I041473
ARBS2I041473
LANDMARK
5.04E+20
MADA
3/2/2021
12:41:22
150
0
0
146.61
3.39
2.95
0.44
3/2/2021
Purchase
468540******8284
65134
1.06109E+11
14703354/2021-03-02
0
ARBS2I041473
ARBS2I041473
LANDMARK
5.04E+20
MADA
3/12/2021
17:11:18
-27
0
0
-25.45
1.55
1.35
0.2
3/12/2021
Refund
468540******8284
56736
1.07114E+11
14927113/2021-03-12
0
ARBS2I041473

Payfort screenshot.

For order 6279091379 not sure  one payment of SAR 150 with AUTH code 65134 belongs to the below customer kindly check the AUTH code with the customer to ensure that we have received the payment from the correct customer to process the refund.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 6:42 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop down // [email-masked]<mailto:[email-masked]>

Hi @Mohammed Athar<mailto:[email-masked]>,

Please check and confirm if amount of SAR 150 received twice for below orders.

Order ID 6279091379
Authorization Code N/A
Card Number     468540******8284
Date 02-03-2021
Amount SAR 150

Order 6279091521
Authorization Code 046525
Card Number     468540******8284
Date 02-03-2021
Amount SAR 150

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 7:36 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop down // [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Team,

Please assist regarding the below concern.
Regards
Shakeeb

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 26, 2021 2:36:27 PM
Subject: Drop down // [email-masked]<mailto:[email-masked]>

Hi team.

This customer claim this amount (SAR150.00) deducted from his account  twice. one order placed and delivered successfully while the is no another order.

case id : 2229006

customer email : [email-masked]<mailto:[email-masked]>

amount : SAR150.00
date: Mar 2, 2021
reference id : (106109292834) and (106109305375)

please do the needful.

thank you for your help.

Regards
Elharith.

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