Subject: Re: Refund not processed - 9618030165
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 10 Apr 2021 08:07:25 -0700 (MST)

Hi Akshay, 

PFA and assist as the status of the RMA is (REACHED_WAREHOUSE) and it is greyed out, so we are not able to delete the RMA and create new one. 

Regards 
Shakeeb 

From: "Akshay Berry" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, April 10, 2021 8:28:36 PM 
Subject: RE: Refund not processed - 9618030165 

Hi Shakeeb, 

Proceed as goodwill. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] |  [email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, April 10, 2021 1:47 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Refund not processed - 9618030165 

External email sender, please take precaution. 

Hi Team, 

Please assist regarding the following concern. 

Regards 
shakeeb 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 4, 2021 4:52:01 PM 
Subject: Refund not processed - 9618030165 

Hi team, 

Problem Statement: Refund Not Processed 

Order Date : Nov 27, 2020 

Order ID: 9618030165 

Return Tracking ID: RP120820001189, 

Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on Dec 10. We have raised a child ticket 2317033 on Mar 28 and the status is closed with no response.The refund is pending since then. 

Kindly assist with the refund on priority. 

Regards, 

Nikhil 

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