Subject: RE: Transaction Declined - [email-masked]
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Punit Darji <[email-masked]>, Poorvi Chopra <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, KISHAN SINGH <[email-masked]>
Date: Sat, 10 Apr 2021 08:14:37 +0000

Looping @Punit Darji<mailto:[email-masked]> @Poorvi Chopra<mailto:[email-masked]>,

Please check the transaction below and initiate the refund as the customer claims the amount is deducted but the order is not placed successfully.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Saturday, April 10, 2021 10:56 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; KISHAN SINGH <[email-masked]>
Subject: RE: Transaction Declined - [email-masked]

@Akshay Berry<mailto:[email-masked]>

Kindly check on this please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 8, 2021 1:44 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; KISHAN SINGH <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transaction Declined - [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Team,

Please check and advise on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 2, 2021 7:51:08 PM
Subject: Re: Transaction Declined - [email-masked]<mailto:[email-masked]>

Hi Malik,

Please check if the amount has been deducted for the below detials as the customer is chasing us for his refund.

Date of Transaction: Feb 19, 2021
Amount: AED 107.95
Authorization Code: 199889
Account Number: 003520064034901

Email id - [email-masked]<mailto:[email-masked]>

Customer Name: Sanjay Katwal
Mobile No: +971-50-8999487

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 2, 2021 1:58:50 PM
Subject: Transaction Declined - [email-masked]<mailto:[email-masked]>

Hi Team,

With regards to ticket ID 2125282, the customer is complaining that he has paid using his card but there is no transaction. The customer has shared the following details:

Date of Transaction: Feb 19, 2021
Amount: AED 107.95
Authorization Code: 199889
Account Number: 003520064034901

Email id - [email-masked]<mailto:[email-masked]>

Customer Name: Sanjay Katwal
Mobile No: +971-50-8999487

Kindly assist.

Regards,
Nikhil.

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