Subject: RE: Late Collection - 4535346469, RP0214210003109
From: Mohd Imran <[email-masked]>
To: Rajesh Somasundaran <[email-masked]>, Omkar BhaskarMethavade <[email-masked]>
Cc: Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>
Date: Thu, 8 Apr 2021 14:54:42 +0000

Hi @Rajesh Somasundaran<mailto:[email-masked]>

Please arrange this on priority.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, April 8, 2021 11:54 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Rajesh Somasundaran <[email-masked]>; Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Faraz Lohani <[email-masked]>
Subject: Re: Late Collection - 4535346469, RP0214210003109

External email sender, please take precaution.
Hi Team,

Please assist to arrange the collection on the below. Not getting any updates from LMG on this. Customer's address and contact number are as follows:

Address: Benaseer PT, Street 603, zone 51, building number 4, villa 1, Al Gharrafa, Al Rayyan, Qatar
Contact Number: +97430077287

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Rajesh Somasundaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 1, 2021 3:59:49 PM
Subject: Re: Late Collection - 4535346469, RP0214210003109

Hi Rajesh,

The customer can be reached on +97455857991, kindly assist us in arranging the return collection.

Order Date: Feb 13, 2021
Order ID: 4535346469
Return Tracking ID: RP0214210003109

Assistance Required: Need urgent collection

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 6:39:03 PM
Subject: Late Collection - 4535346469

Hi Team,

Problem Statement:  Late Collection/Updated address and mobile number
Order Date : Feb 13, 2021
Order ID: 4535346469
Return Tracking ID: RP0214210003109
Assistance Required: Need urgent collection

Issue Description: The customer has raised a return request on Feb 14 and the collection is pending since then. The customer has shared the updated address and mobile number:

Benaseer PT, Street 603, zone 51, building number 4, villa 1, 04-974-3-1, QA-RAY, +97430077287

We are following up with the LMG team for the collection, but there is no response.

Kindly assist with the collection.

Regards,
Nikhil.

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