Subject: Re: Issue with order 8396433267 - HOMECENTRE
From: Apoorv Joshi <[email-masked]>
To: murugapandian mani <[email-masked]>
Cc: tejinder singh <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 7 Apr 2021 08:36:25 -0700 (MST)

Hi Mani, 

Please advise on the below. Thank you for your help! 

Regards, 
Apoorv 

From: "tejinder singh" <[email-masked]> 
To: "murugapandian mani" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Mohd Imran" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, April 7, 2021 10:38:36 AM 
Subject: FW: Issue with order 8396433267 - HOMECENTRE 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Item got scratched due to use only. 

[ mailto:[email-masked] | @Murugapandian Mani ] 

Kindly advise for the same. 

Regards, 

Tejinder Singh. 

From: Apoorv Joshi 
Sent: Tuesday, April 06, 2021 11:33 AM 
To: Tejinder Singh <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Murugapandian Mani <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; seeta.seeta <[email-masked]>; Harshit Luthra <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Issue with order 8396433267 - HOMECENTRE 

External email sender, please take precaution. 

Hi Tejinder, 

Thank you for sharing the update. 

Can you please advise if the scratches are covered under warranty. 

Thank you for your help! 

Regards, 

Apoorv 

From: "tejinder singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "murugapandian mani" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Harshit Luthra" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 6, 2021 12:47:10 PM 
Subject: RE: Issue with order 8396433267 - HOMECENTRE 

HI [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Kindly find the Brendan 6-Door Wardrobe 

Customer was telling headboard of bed & top of dresser scratched , which is not repairable. 

But at the time of delivery item was in good condition. 

Regards, 

Tejinder Singh. 

From: Apoorv Joshi 
Sent: Monday, April 05, 2021 10:36 AM 
To: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Issue with order 8396433267 - HOMECENTRE 

External email sender, please take precaution. 

Dear Tejinder, 

Please update on the below. 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "tejinder singh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "murugapandian mani" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Harshit Luthra" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 31, 2021 4:10:39 PM 
Subject: Re: Issue with order 8396433267 - HOMECENTRE 

Hi Tejinder, 

We request you to please confirm if the issue has been fixed so that we can close this case. 

Regards, 

Manish 

From: "tejinder singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "murugapandian mani" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Harshit Luthra" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 29, 2021 3:32:35 PM 
Subject: RE: Issue with order 8396433267 - HOMECENTRE 

Dear Mani, 

Scheduled for Tomorrow. 

Regards, 

Tejinder Singh. 

From: Murugapandian Mani 
Sent: Monday, March 29, 2021 11:17 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Issue with order 8396433267 - HOMECENTRE 

Dear Tejinder 

Pls treat as priority and arrange the re-fixing. 

Regards/Mani 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 29, 2021 10:08 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] >; Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Issue with order 8396433267 - HOMECENTRE 
Importance: High 

[ mailto:[email-masked] | @Murugapandian Mani ] [ mailto:[email-masked] | 
@Tejinder Singh ] 

Any update on the below? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 27, 2021 11:58 AM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] >; Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Issue with order 8396433267 - HOMECENTRE 

External email sender, please take precaution. 

Hi Imran, 

The below issue is still pending. Can you please assist to get an update on this. 

The case is pending since Oct 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "murugapandian mani" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Harshit Luthra" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Karthik Thirumurthy" < [ mailto:[email-masked] | [email-masked] ] >, "tejinder singh" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 21, 2020 2:35:06 AM 
Subject: RE: Issue with order 8396433267 - HOMECENTRE 

Hi Team, 

Issue still not resolved please assist. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 15, 2020 8:16 AM 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Issue with order 8396433267 - HOMECENTRE 

Hi Ali 

Pls reschedule and assemble it again. 

Regards/Mani 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 14, 2020 12:26 PM 
To: Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Issue with order 8396433267 - HOMECENTRE 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number 8396433267 Tracking ID: 00118000016014194, the order was placed on 8th Aug and the item was delivered on 15th Aug. However, the customer is claiming that the item haven't assembled properly. Customer is complaining that there seems to be a gap even after the item was assembled by the team. 

Item: 161895825 - - Brendan 6-Door Wardrobe 

We request you to kindly assist us in the above case. 

Thanks & Regards, 
Seeta Kunwar 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Ctejinder.singh%40landmarkgroup.com%7C514f002fe5b644c523e908d8f8d69f25%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532947986433215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AdDF0xQ%2Fk78C4Xe8yZonf9Hv9BCP8V3egc%2BuuX61Aps%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com