Subject: Re: RE: Status Issue #6278729951
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 06 Apr 2021 14:26:40 +0000

Dear Faraz,     We have updated the status of the shared Order. Below sharing the Request and Response Body that was sent to the API Gateway for your reference.     Request Body:     {   "customer_shipment_id": "627872995123999991",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2021-03-05 16:31:00",   "entry_type": "Hybris",   "order_id": "6278729951",   "chargeable_weight": "2.4025",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2399999",   "tracking_id": "CRDSAL0191414821",   "reference_number": "CRDSAL0191414821" }     Response Body:     {"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b30312020022960600dd6e429"}}       As of now, we are proceeding with ticket # 209265 closure. Below is the summary for your reference.     Issue Raised:- Status Update  Solution Provided:- Updated the Status  Root Cause or RCA id:- NA  Is Permanent Solution Required:- No  Permanent Solution (If Any):- NA  JIRA ID:- NA      Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.     After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.   Please provide your valuable feedback.  An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8e5243afd37bbd433669f8b580252c8e2195e3bdd46c78cd239ac730cd9b2b54 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.       Thanks and Regards,     Saurabh Deo, Technical Engineer  FarEye - Enabling Digital Logistics      Call: +91 7065956595                     
                           
                            On
                            Tue, 6 Apr at  1:58 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:

 Confirmed.. 

 

 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Monday, April 5, 2021 9:27 PM 
To: Faraz Lohani <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; [email-masked]; Vishwajeet Singh <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Mohd Imran <[email-masked]>;
 Malik Ismail <[email-masked]>; [email-masked]; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: Status Issue #6278729951 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet,

 

  

 
 
 Just following up on this ticket to check if you had a chance to look into our previous response.  

 
 
 We are waiting for your response. 

 

   

 

 

 Dear Shakeeb, 

 

 

 
 We are waiting for Vishwajeet's confirmation, post confirmation we will proceed with the changes.   

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8e5243afd37bbd433669f8b580252c8e2195e3bdd46c78cd239ac730cd9b2b54 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Ayushi Singh, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Mon, 5 Apr at 3:56 PM
, Shakeeb Arsalan <[email-masked]> wrote: 

 

 
 
Hi Team, 
 
Any update on this case ? 
 
Regards 
shakeeb

 

  

 

 

 
 
 From: "FarEye Support" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish
 Kumar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Akshay Berry" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, April 4, 2021 9:36:01 PM 
Subject: Re: RE: Status Issue #6278729951 

 

 

 Dear Vishwajeet, 

 

 
 
 Please share your confirmation for the above request. 

 

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8e5243afd37bbd433669f8b580252c8e2195e3bdd46c78cd239ac730cd9b2b54 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

Ipsit Sharma 
Technical Engineer | Fareye

 

   

 

 
 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
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209265:211857

 

 

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