Subject: RE: Late Delivery #6266196002
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>
Date: Tue, 6 Apr 2021 10:13:11 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead and refund this.

Just make sure notes are added.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, April 6, 2021 12:50 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; MAZIM IBRAHIM <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Faraz Lohani <[email-masked]>
Subject: Re: Late Delivery #6266196002

External email sender, please take precaution.
Hi Team,

Please advise on the below, as per Aramex the shipment they received under this order was in damaged condition due to fire. The order is still showing In Transit however, the aramex team has notified us that Credit Notes were issued, not sure to whom the Credit Note was issued but the customer is still chasing for their order.

Please look into this and advise if we should go ahead with refund. The concept is MAX.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "SanadZ" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "Imran Masih" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 11:07:19 AM
Subject: RE: Late Delivery #6266196002

Hello dear,

This shipment was damaged due to fire and this was communicated to our point of contact from your end, credit notes have been issued as well.

Thanks,
Sanad

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 1:51 PM
To: Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery #6266196002
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Sanad,

With reference to the tracking number 46403615285, the order was shipped from our side on 21/01/21 and till now it's not delivered to the customer.

Requesting you to kindly check and let us know where is the order now.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 18 March, 2021 13:43:40
Subject: Re: Late Delivery #6266196002

Any update
________________________________
From: "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 February, 2021 08:04:09
Subject: Late Delivery #6266196002

Hi Team,

Problem Statement: Late Delivery
Order Date : Jan 21, 2021
Order ID:  6266196002
Tracking ID: 46403615285
Assistance Required: Need Urgent Delivery
Issue Description: The order was shipped from our side on 1/21/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Mazin Bassi

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com