Subject: RE: WWD ​Damage item // 9632345203
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Tue, 6 Apr 2021 09:23:39 +0000

@Faraz Lohani<mailto:[email-masked]>

Please call this customer as well.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Tuesday, April 6, 2021 11:49 AM
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Babyshop Home Delivery <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: RE: WWD ​Damage item // 9632345203

@Escalations Dxbteam<mailto:[email-masked]>,

This is a Crib, which is being fixed / assembled by our team at customer place. And customer is sharing this as damage after team has left.

I can see that this is not a damage but more off a scratch due to hard hit (most probably after team left customers house)

I need to understand the reason as why it was reported after assembly team left customer place.

Hi @Babyshop Home Delivery<mailto:[email-masked]>,

Pls do a cross check on in stock items of this & if they have same damage mark, pls remove them from UPL and share the details.

Regards,
Sachin

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 8:01 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD ​Damage item // 9632345203

External email sender, please take precaution.
Hi Sachin,

Kindly adivise not the below concern as the customer had reported that he had received the damaged item.

Order Date : ​Jan 31, 2021
Order ID: ​9632345203
Tracking Id: ​15784689632345203

Item: 159368078 -  - Giggles Jessica Convertible Baby Crib
Item cost: AED 1349.00

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 4:58:45 PM
Subject: WWD ​Damage item // 9632345203

Hi Team,

Problem Statement:  WWD ​Damage item,

Order Date : ​Jan 31, 2021
Order ID: ​9632345203
Tracking Id: ​15784689632345203

Issue Description:​ The customer is complaining that he got a damaged product as you can see in the attached pictures.

Please check and do the needful.

Thank you for your help!

Regards,
Shafeeque

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