Subject: RE: Double deduction // 6278697887
From: Mohammed Athar <[email-masked]>
To: Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 5 Apr 2021 19:09:45 +0000

HI Akshay,

FYI.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
5.04E+20
MADA
2/16/2021
13:21:13
32
0
0
30.37
1.63
1.42
0.21
2/16/2021
Purchase
455036******6730
452892
1.0471E+11
14396402/2021-02-16
0
ARBS2I041473
ARBS2I051473
LANDMARK
5.04E+20
MADA
2/16/2021
12:28:09
32
0
0
30.37
1.63
1.42
0.21
2/16/2021
Purchase
455036******6730
415689
1.04709E+11
14396428/2021-02-16
0
ARBS2I051473

We have received the dual payment but auth code & the customer order number mentioned is of different auth code please check the auth code once again with the customer & ensure that we are processing the refund correctly to the customer.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Akshay Berry <[email-masked]>
Sent: Tuesday, March 30, 2021 5:13 PM
To: Shakeeb Arsalan <[email-masked]>; Mohammed Athar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Double deduction // 6278697887

@Mohammed Athar<mailto:[email-masked]> Please check and confirm if there is any double amount captured.

1. Amount Deducted : 32 SAR
2. Date of Deduction: 16/02/2021
3. Auth. Code : SDC452892 / 900000001473

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 6:01 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double deduction // 6278697887

@Akshay Berry<mailto:[email-masked]>

Can you please check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 5:19 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Double deduction // 6278697887

External email sender, please take precaution.
Hi Team,

PFA and assist regarding the folloing concern.
Regards
Shakeeb

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 6:39:37 PM
Subject: Double deduction //

Hi Team,

Order No: 6278697887
Customer claims that he placed an order on 16/02/2021 for 32 SAR but the amount got deducted twice . please find the details and statement below :

1. Amount Deducted : 32 SAR
2. Date of Deduction: 16/02/2021
3. Customer's Email address : [email-masked]<mailto:[email-masked]>
4. Auth. Code : SDC452892 / 900000001473

Please do the needful.

Regards,
Shafeeque

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