Subject: FW: [#2197385] - Product information
From: Jessie Caparas <[email-masked]>
To: Harshit Luthra <[email-masked]>
Cc: Tejinder Singh <[email-masked]>, Murugapandian Mani <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Date: Mon, 5 Apr 2021 16:37:09 +0000

Hi @Harshit Luthra<mailto:[email-masked]>

Please find the attached photo. Customer is insisting we replace/repair item ID 161008438 because of a damage.

Kindly check and advise.

Delivery date for this is March 2nd.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Homecentre <[email-masked]>
Sent: Thursday, March 18, 2021 5:13 PM
To: Karthik Thirumurthy <[email-masked]>; Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>; Midhun Madhu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#2197385] - Product information

External email sender, please take precaution.
Please take a look at ticket #2197385<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2197385&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C275a79286a4c4c54315508d8ea0f9e17%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637516700298423696%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=APUKbbFGeKczn2RSR%2B1sGI6OiVXXxmPk9OQIVEpiQFQ%3D&reserved=0>
Hi Team,

Problem statement: The customer wants to get the item replaced as the item got damaged for reference see the attachment and do the needful.

Order Number: 8235951753
Order Created: 2/16/2021
Delivery date: 3/2/2021
Item Name: 161008438 - - Jewel 2-seater Velvet Sofa and 161008439 - - Jewel 3-Seater Velvet Sofa
​
Customer contact number: +96566881875

Assistance Required: Please check and arrange a team to get the item replaced or repaired.

Regards,
Manish

On Mon, 15 Mar at 1:04 PM , Ravindra Patil <[email-masked]<mailto:[email-masked]>> wrote:
Good day Sir
We are waiting for your response.
We are in difficult position to decide.
Regards
Ravindra Patil

On Thu, 11 Mar 2021 at 5:25 PM, Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ravindra,
​
Thank you for reaching out to us with your concern.

Please accept our sin​cere apologies for the late response.

We are really sorry for the inconvenience caused to you. However, this is not typical of the experience we offer.
​
We would request you to please share the images of the damaged with us, so that we may escalate your concern to the relevant team.
​
We look forward to hearing from you.

Your friends,
The Support Team
--
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2197385:1125156
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