Subject: RE: Deducted amount and there no order generated. ticket no 2174360
From: Akshay Berry <[email-masked]>
To: Mohammed Athar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 5 Apr 2021 13:30:19 +0000

@Shakeeb Arsalan<mailto:[email-masked]>,

Please get the details from the customer as requested by Finance team.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohammed Athar <[email-masked]>
Sent: Tuesday, March 30, 2021 3:27 PM
To: Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Deducted amount and there no order generated. ticket no 2174360

Hi Akshay,

Please update us the auth code or the card number of the customer to track the payment details.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 29, 2021 5:47 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Deducted amount and there no order generated. ticket no 2174360

Hi @Mohammed Athar<mailto:[email-masked]>,

Please check and confirm if anything is captured at our end.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 28, 2021 3:48 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Deducted amount and there no order generated. ticket no 2174360

@Akshay Berry<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 28, 2021 1:55 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED ISMAT <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Deducted amount and there no order generated. ticket no 2174360

External email sender, please take precaution.
Hi team,

Please assist regarding the below concern.

Regards
Shakeeb

________________________________
From: "AHMED ISMAT" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 5, 2021 5:17:02 PM
Subject: Deducted amount and there no order generated. ticket no 2174360

Hi Team,

With reference to Transaction ID: 300002471110003
Customer's Email ID: [email-masked]<mailto:[email-masked]>
Amount : SAR 174.98
Date:28/02/2021

The customer mailed us he was trying to place order and amount has been deducted from his account and there is no order generated.

Thank you for your help!

Regards,
Ahmed Ismat

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