Subject: Re: Arabic Language Test - Mohamad Nasser
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 5 Apr 2021 03:29:18 -0700 (MST)

Hi Harpreet, 

He answred the first question in English. 
The evaluation for the second answer is 5/10 The Arabic is not good. 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Monday, April 5, 2021 2:31:46 PM 
Subject: Fwd: Arabic Language Test - Mohamad Nasser 

Hi Shakeeb, 

Please evaluate the test 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 3, 2021, at 5:05 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohamad Nasser / (+971) 569899298 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Thanks for contacting baby shop.com! 

My name is Mohammed how can I assist you today? 

Sorry for inconvenience sir/Madam. 

Can I have the order number please so we can assist you regarding your order? 

Yes sir/madam, you placed the order 14 days back and I believe the address you gave us was wrong, can you please tell me your exact address again please? 
We will update the courier team about the address and we assure you that your order will arrive in the next few days. 

Thank you sir/madam for calling baby shop.com 

Is there anything I can assist you with sir/madam? 

Thank you and have a good day 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC) 	،شكرا لاتصالك ب هوك بكس تيم سعيد عبدول 

معاك محمد ناصر، هل لي من خدمتكم؟ 
ماهي المشكله السيد/السيده؟ 
نحن نتاسف لانه هناك خدوش على الكبينه. 
هل لي ان تعطيتي رقم الطلب لو سمحت؟ 
تمام، المشكله لانه الكبيره عليها خدوش . برفع 
شكوتك ل فريق هوم بكس تيم.وانشاء الله باجرب فرصه بيحلون مشكلتك.واذا ما ارتاحيت من خدمتنا.. إنشاء الله بتردلك رسوم التلفاز. 

هل لي مساعدتك بٱي خدمه سعيد/سيده؟ 

شكرا على الاتصال على شركه هوك بوكس تيم 
IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card? 	Debit card is where you can let your salary income deposit to your debit card and you save , 
While the credit.. is where you can place an amount and use it.online/internationally 
IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company? 	Elalmost everything online from e commerce. 

I honestly have no other knowledge than this 
What is your proficiency in English (in your opinion) 	4/5 
What is your Proficiency in Arabic (in your opinion) 	5/5