Subject: Re: Status Issue #6278729951
From: Shakeeb Arsalan <[email-masked]>
To: FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 5 Apr 2021 03:26:06 -0700 (MST)

Hi Team, 

Any update on this case ? 

Regards 
shakeeb 

From: "FarEye Support" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Akshay Berry" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, April 4, 2021 9:36:01 PM 
Subject: Re: RE: Status Issue #6278729951 

Dear Vishwajeet, 

Please share your confirmation for the above request. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/8e5243afd37bbd433669f8b580252c8e2195e3bdd46c78cd239ac730cd9b2b54 | https://fareye.freshdesk.com/public/tickets/8e5243afd37bbd433669f8b580252c8e2195e3bdd46c78cd239ac730cd9b2b54 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 

Ipsit Sharma 
Technical Engineer | Fareye 
Call: +91 70-6595-6595 

7+ Mentions 
	
Digital Disruptor 
	
Recognized 

Chicago | London | Dubai | Singapore | India 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Sun, 4 Apr at 8:50 PM , FarEye Support <[email-masked]> wrote: 
Dear Faraz, 
Thanks for contacting FarEye, 
We would like to let you know that we are looking into your concern regarding status update,will get back to you with an update soon. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/8e5243afd37bbd433669f8b580252c8e2195e3bdd46c78cd239ac730cd9b2b54 | https://fareye.freshdesk.com/public/tickets/8e5243afd37bbd433669f8b580252c8e2195e3bdd46c78cd239ac730cd9b2b54 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Premanand, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

7+ Mentions 
	
Digital Disruptor 
	
Recognized 

Chicago | London | Dubai | Singapore | India 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Sun, 4 Apr at 8:35 PM , Faraz Lohani <[email-masked]> wrote: 
Hi [ mailto:[email-masked] | 
@FarEye Support ] [ mailto:[email-masked] | 
@Vishwajeet Singh ] , 
Please assist in changing the status for the above-mentioned order as the order is delivered as per the customer and the Saudi post Website, but it is showing Not Delivered as per hybris. 
Hi [ mailto:[email-masked] | 
@Vishwajeet Singh ] , 
Kindly assist for the above-mentioned issue. 
Thankyou and Regards, 
Faraz Lohani 
Customer Support Associate 
Customer Service 
[email-masked] 
From: Jessie Caparas <[email-masked]> 
Sent: Sunday, April 4, 2021 1:30 PM 
To: Shakeeb Arsalan <[email-masked]>; Faraz Lohani <[email-masked]> 
Cc: Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Status Issue #6278729951 
Importance: High 
[ mailto:[email-masked] | @Faraz Lohani ] 
Can you please take a look at this. 
Thank you and Kind Regards, 
Jessie Caparas 
T: +97145172087 
From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 4, 2021 1:23 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Status Issue #6278729951 
External email sender, please take precaution. 
Hi jessie, 

Please assist with this issue on urgent basis, 
The customer has raised the issue to the MOC. 

Regards 
Shakeeb 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 6, 2021 9:50:55 PM 
Subject: Re: Status Issue #6278729951 
Hi Team, 
Order has been marked as NDR while the customer has reported to us that they have received the complete order. The customer wish to return one item in this order but we are unable to do the same as there is an RMA created in this order for NDR already which is showing reached warehouse status at this time. If the same gets processed, customer will get refund for the whole order. 
Please look into this and assist to stop the RMA from getting processed, also please advise regarding how to go about creating a return in this order. 
Thank you for your help! 
Regards, 
Apoorv 

From: "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 6, 2021 9:43:10 PM 
Subject: Status Issue #6278729951 
Hi Team, 
Problem Statement: Status Issue 
Ticket NO. 2194071 
Order Date : Mar 1, 2021 
Order ID: 6278729951 
Tracking ID: CRDSAL0191414821 
Assistance Required: Need Urgent updating 
Issue Description: The customer has received the order but on hybris the status is NDR, and the customer wants to return one item, so kindly check this issue and assist. 
Regards, 
Fatma Maher 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

BQ_END

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