Subject: RE: Need POD/9638180783
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, PRINCE MALIK <[email-masked]>
Date: Mon, 5 Apr 2021 04:57:25 +0000

This was the POD shared.

Go ahead for the refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Sunday, April 4, 2021 7:36 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; PRINCE MALIK <[email-masked]>
Subject: Re: Need POD/9638180783

External email sender, please take precaution.
Hi Team,

Kindly assist us to get the proof of delivery from the courier team as the agent had already riased it to the courier team however we have not received any response from their side.

Order Date : Feb 26, 2021
Order ID: 9638180783
Tracking ID: FP022721000515

Order value: AED 76.50
Concept: Splash

Thank you for your help.

Regards,
Manish

________________________________
From: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 4:10:43 PM
Subject: Need POD/9638180783

Hi Team,

Problem Statement: Need POD
Order Date : Feb 26, 2021
Order ID: 9638180783
Tracking ID: FP022721000515
Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on 27 Feb, 2021 and as per LMG website the order delivered to customer on 01 Mar, 2021, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Prince

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Subject: RE: [#2186517] - inbound call for order 9638180783
From: Dipesh Regmi <[email-masked]>
To: Splash <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vaibhav Ohri <[email-masked]>
Date: Thu, 4 Mar 2021 21:57:09 +0000

Hi Team,

As the delivery team had captured only shipment snap and will update driver to connect with customer for the query.

Snap captured below.

Best Regards,

Dipesh Regmi

+971-526246726

From: Splash <[email-masked]>
Sent: Thursday, March 4, 2021 10:08 AM
To: Dipesh Regmi <[email-masked]>; Vaibhav Ohri <[email-masked]>
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#2186517] - inbound call for order 9638180783

External email sender, please take precaution.

Hello Team,

Order Date: Feb 26, 2021
Order ID: 9638180783
Tracking ID: FP022721000515

As for the details above the customer has received a message that her order was delivered, but she has received nothing, kindly check and provide the PROOF OF DELIVERY  as soon as possible, and kindly check and update the customer on +971507597096 / +971566286957

Customer's details:

Al Ghozlan 4
G 18
Street No 5
Greens Dubai
Dubai

Kind Regards,

Abedalaziz Shaban

Customer Care Agent

   On Thu, 4 Mar at 10:06 AM , Nandawhabi <[email-masked]<mailto:[email-masked]>> wrote:

   Hello Team,

   Order Date: Feb 26, 2021
   Order ID: 9638180783
   Tracking ID: FP022721000515

   As for the details above the customer has received a message that her order was delivered, but she has received nothing, kindly check and provide the PROOF OF DELIVERY  as soon as possible, and kindly check and update the customer on +971507597096 / +971566286957

   Customer's details:

   Al Ghozlan 4
   G 18
   Street No 5
   Greens Dubai
   Dubai

   Kind Regards,
   Abedalaziz Shaban

   2186517:1125156