Subject: RE: Missing items
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>
Date: Sun, 4 Apr 2021 16:22:33 +0000

Hi team,

Raised to tech : INC1020051

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Sunday, April 4, 2021 3:57 PM
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; ABDALLAH AHEMAD <[email-masked]>
Subject: RE: Missing items

@Faraz Lohani<mailto:[email-masked]>

Please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 1, 2021 3:11 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; ABDALLAH AHEMAD <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items

External email sender, please take precaution.
Hi Team,

Kindly assist us the partial cancellation for the below item.

Order Date :  Mar 20, 2021
Order ID:  6286352643

Item: 159920141_LS_MX - - Maybelline New York Master Drama Eye Pencil
Cost: SAR 9.00

Thank you for your help.

Regards,
Manish

________________________________
From: "ABDALLAH AHEMAD" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 8:29:07 PM
Subject: Missing items

Missing Item.

Hi Team,

Problem Statement: Missing items
Order Date :  Mar 20, 2021
Order ID:  6286352643
Tracking ID: 628635264323999991

Issue Description: Customer placed order for 9 items but as per the customer she has only received 8 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side. the item in not showing in the consignment and the partial cancel it is showing but we unable to cancel it it failed

The missing item is 159920141_LS_MX - - Maybelline New York Master Drama Eye Pencil

Regards,
Abdallah,

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