Subject: RE: Store complain escalation - 2170695
From: Youraj Kinhikar <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>, cp alrai <[email-masked]>, Sailab Rai <[email-masked]>
Date: Sun, 4 Apr 2021 10:45:44 +0000

Dear Manish,

We have requested customer to visit store and take his credit note.

Regards
Youraj

From: Manish Kumar <[email-masked]>
Sent: 27 March 2021 13:54
To: Youraj Kinhikar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>
Subject: Re: Store complain escalation - 2170695

External email sender, please take precaution.
Hi Youraj,

Kindly assist on the below store complaint.

Thank you for your help.

Regards,
Manish

________________________________
From: "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 2:26:32 PM
Subject: Store complain escalation -  2170695

Hi Team,

Ticket ID : 2170695

Issue : Customer mailed us and informed that he  bought one of your products from Al-Ghazali showroom. When the Employee show the product, I accepted and the product under your warranty. I purchased without checking the product because it's in the box . When I get home and open the box. I found the device broken, and when I check the other one, I am surprised by the same defect. So I went back to the showroom and the device's was giving to the seller, but I was received in an abusive way, and I was accused of broke the device and that there will be no replacement or compensation .After some discussion and trying to find a solution, another person came and refused to return or exchange the product in a provocative way and without respect for me . So I went to the Manager of the showroom and informed him of the bad service, but without success or follow-up by the him. So I Cooldown my self and left your store with all my Item's & Bills inside your branch.

Item that he purchased was Item Name : Nano Mist Spray purchase on my phone # 55314447 Second item on my friend # 97251774 Date of purchase : 28/2/2021

Customer also shared the KNET transaction receipts to us. Kindly follow up on this.

Regards,
Humayun.

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Subject: RE: Store complain escalation - 2170695
From: Lskmgr Alrai <[email-masked]>
To: Youraj Kinhikar <[email-masked]>
Cc: cp alrai <[email-masked]>
Date: Sun, 4 Apr 2021 08:46:27 +0000

Dear Sir,

  I spoke to the customer and resolved the issue,customer will come to  store to take credit note.

Regards

Ambika

From: cp alrai <[email-masked]>
Sent: Monday, March 29, 2021 4:25 PM
To: Lskmgr Alrai <[email-masked]>
Subject: FW: Store complain escalation - 2170695

From: Youraj Kinhikar
Sent: Monday, March 29, 2021 3:41 PM
To: cp alrai <[email-masked]<mailto:[email-masked]>>
Subject: FW: Store complain escalation - 2170695

Dear Naren,

Please check and revert

Regards

Youraj

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: 27 March 2021 13:54
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store complain escalation - 2170695

External email sender, please take precaution.

Hi Youraj,

Kindly assist on the below store complaint.

Thank you for your help.

Regards,

Manish

  _____

From: "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 2:26:32 PM
Subject: Store complain escalation -  2170695

Hi Team,

Ticket ID : 2170695

Issue : Customer mailed us and informed that he  bought one of your products from Al-Ghazali showroom. When the Employee show the product, I accepted and the product under your warranty. I purchased without checking the product because it's in the box . When I get home and open the box. I found the device broken, and when I check the other one, I am surprised by the same defect. So I went back to the showroom and the device's was giving to the seller, but I was received in an abusive way, and I was accused of broke the device and that there will be no replacement or compensation .After some discussion and trying to find a solution, another person came and refused to return or exchange the product in a provocative way and without respect for me . So I went to the Manager of the showroom and informed him of the bad service, but without success or follow-up by the him. So I Cooldown my self and left your store with all my Item's & Bills inside your branch.

Item that he purchased was Item Name : Nano Mist Spray purchase on my phone # 55314447 Second item on my friend # 97251774 Date of purchase : 28/2/2021

Customer also shared the KNET transaction receipts to us. Kindly follow up on this.

Regards,

Humayun.