Subject: RE: Collection Issue - 6274782870
From: "Abdulrahman Mohamad (SA)" <[email-masked]>
To: Faraz Lohani <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, ARUNJAY RAJ <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 4 Apr 2021 06:11:18 +0000

Dear Faraz,

Please note that this looks like a wrong update that the shipment is collected.

Our team is trying to contact the customer for confirmation.

Will update you once the customer is contacted.

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don't print this email unless necessary.

From: Faraz Lohani <[email-masked]>
Sent: Saturday, April 3, 2021 5:29 PM
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; ARUNJAY RAJ <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: RE: Collection Issue - 6274782870

Hi @Abdulrahman Mohamad, SA<mailto:[email-masked]>,

Please assist if this has been returned back to the WH as the customer is waiting for the refund.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 2, 2021 5:41 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; ARUNJAY RAJ <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad, SA <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Collection Issue - 6274782870

External email sender, please take precaution.

Hi Team,

Kindly assist us to get the further update on the below return collection with respect to the order id - 6274782870 and tracking id - 46411209342 so that the refund can be processed.

Thank you for your help.

Regards,
Manish

________________________________
From: "Abdulrahman Mohamad, SA" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "ARUNJAY RAJ" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 18, 2021 1:59:48 PM
Subject: RE: Collection Issue - 6274782870

Dear,

Checking with our team and will do the needful.

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C2a641bfe7c78457b6c5b08d8f6acc8a2%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637530569254678416%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gF8TVLzE7hYsPzuIiDODX2jjNrF4KxlCgvtF%2B%2FNzrXs%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C2a641bfe7c78457b6c5b08d8f6acc8a2%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637530569254688411%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jKV0J9hSE6BXc%2BLkIw7V34PJvO1MkktftY5ePwPG%2Bkk%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C2a641bfe7c78457b6c5b08d8f6acc8a2%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637530569254698397%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RDd1%2FJuEaqxfQ0hxUAcXs2I1sI8vssr33PIqGl%2BD970%3D&reserved=0>

For a greener planet, please don't print this email unless necessary.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 18, 2021 11:28 AM
To: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; ARUNJAY RAJ <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; malik ismail <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Collection Issue - 6274782870
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

AWB: 46411209342

As per the online tracking the items are already collected from the customer since Feb 23, 2021 and also customer has confirmed handing over the items to Aramex. Please deliver the items to our warehouse on priority.

Thank you for your help!

Regards,
Apoorv
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