Subject: Re: request for extend gift card date ticket no 2336239
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, AHMED ISMAT <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 3 Apr 2021 05:47:54 -0700 (MST)

Hi Prakash, 

Please check the below concern and advise if we can help the customer with his issue. 

Please note that we have checked all of the gift cards and all of them have not been used. 
And each card worth 250 AED. 

Regards 
Shakeeb 

From: "AHMED ISMAT" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, April 3, 2021 5:25:32 PM 
Subject: request for extend gift card date ticket no 2336239 

Hi Team, 

With reference to gift card # 
1595129440611820000995649 
1595129440611820000995573 
1595129440611820000995458 
1595129440611820000995631 
1595129440611820000995680 
1595129440611820000995698 
1595129440611820000996217 
1595129440611820000995672 
1595129440611820000995623 
1595129440611820000995581 

The customer had bought 10 gift cards and it has been expire on 2021/03/04 and customer contact us to inform that he wasn't aware it has expiry date. And the customer is requesting us to extend the expiry date. 
Can you please look into this and advise. Thank you for your help! 

Please note that the customer is with us since 5/30/20 and is having 8 completed orders with us. 

Regards, 
Ahmed Ismat