Subject: RE: Arabic Language Test - Md Amanullah
From: Malik Ismail <[email-masked]>
To: HR Livesalesman <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, seeta.seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Wed, 31 Mar 2021 15:40:42 +0000

Not to be consider

From: HR Livesalesman <[email-masked]>
Sent: Wednesday, March 24, 2021 10:42 AM
To: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; seeta.seeta <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: Fwd: Arabic Language Test - Md Amanullah

External email sender, please take precaution.
Hi Malik/ Mohmoud,

Please check the test and let us know the feedback.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393
Whats your first language
Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

الزبون العزيز !
كماأنك زبوننا الغالي، فإننا لا نسمح لأي إزعاج  من طرفنا أن تتعرض له أبدًا، فنحن وطاقمنا قلقون بشأن زبائننا، رغم كل ذلك إن كانت لديك أي مسألة، فإننا هنا لمعالجتها.
 ووفقًا لشكواك بشأن شخصنا المهرب أنه أساء السلوك معك، فسنقوم بالتحقيق في الموقف، وتأكيدها أولا، وبعد سنتخذ الإجراء المناسب وفقًا لإرشادات الشركة ، ولا داعي للقلق بشأن أي شيء ، شكرًا لمشاركةمشكلتك معنا.
مع السلامة ...
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.
الزبون العزيز !
أولا نحن نتأسف على هذا الإزعاج من جانبنا، إنك زبوننا العادي والمحترم ، فنحن نتأكد أن تحصل على اللون المنتخب إذا كانت إرشادات الشركة تسمح ذلك، وفي بعض الأحيان يحدث هذا لمسائل تقنية أو لسوء التفاهم، فنحن نعتذر منك على كل ذلك، وإذا كان لديك شكاوى أو استفسارات أخرى ، فنحن هنا لتسويتها.
مع السلامة ...

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