Subject: Re: WWD wrong item delivered - 9638148232
From: Manish Kumar <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 31 Mar 2021 08:01:02 -0700 (MST)

Refunded 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, March 31, 2021 2:27:44 PM 
Subject: WWD wrong item delivered - 9638148232 

Hi Team, 

Problem Statement: Wrong Item delivered 
Order Date: Feb 26, 2021 
Order ID: 9638148232 
Tracking ID: 15979489638148232 
Assistance Required: Need correct item 

Issue Description: The customer placed an order for 162772631 - - Joie Printed 6-in-1 Highchair which was delivered on Mar 01, 2021, but the customer has received the wrong item. The image is shared by the customer and attached for your reference. 

The same was escalated to the relevant team twice, but there is no response from the relevant team. 

Kindly assist. 

Regards, 
Nikhil