Subject: RE: Partial cancellation failed - 9643351107
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>
Date: Wed, 31 Mar 2021 12:18:02 +0000

Raised to tech REQ0249432<https://landmarkit.service-now.com/sc_request.do?sys_id=97065120db1b20d017700f2dd396194a&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, March 31, 2021 2:27 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>
Subject: Re: Partial cancellation failed - 9643351107
Importance: High

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar
________________________________
From: "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 21, 2021 2:50:34 PM
Subject: Partial cancellation failed - 9643351107

Hi Team,

Order number: 9643351107
Ticket ID: 2275921

Issue: As per the hybris customer has placed the order for 10 items and only 8 were delivered. 1 item was cancelled from our side and 1 item (162464886 - - Mosaic Tealight Holder - 16 cms) with QTY 2 price AED 18.00 was not shipped from the warehouse, partial cancellation was also failed. Kindly check and process the refund for the customer. Customer is coming on chat and asking daily will he receive the items or refund.

Regards,
Humayun.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com