Subject: RE: Complaint 6285177666
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>, Bm Olmjeddah <[email-masked]>, Olm Jeddah <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, HAMZA <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 30 Mar 2021 15:42:08 +0000

Hi @ArishLaila<mailto:[email-masked]> @Bm Olmjeddah<mailto:[email-masked]> @Olm Jeddah<mailto:[email-masked]>,

Tried contacting the customer but not responding. As per the order number as mentioned above the customer order is returned as NDR because the contact number of the customer was incorrect. However, the customer provided his correct contact number as per the ticket 2298644 but there was no action taken for the delivery.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, March 30, 2021 7:26 PM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; MOHAMMED MURSHED <[email-masked]>; HAMZA <[email-masked]>; Mohd Imran <[email-masked]>
Subject: RE: Complaint 6285177666

@Faraz Lohani<mailto:[email-masked]>

Can you please check on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 12:41 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; MOHAMMED MURSHED <[email-masked]<mailto:[email-masked]>>; HAMZA <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Complaint 6285177666

External email sender, please take precaution.
Hi Team,

Please note that the customer is frustrated because his order has been set as NDR.
And note that we have shared the new contact NO with courier partner but they did not update.

Please contact the customer on 0563489219

Regards
Shakeeb

________________________________
From: "HAMZA" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 5:05:10 AM
Subject: NDR

Hi team,

Order: 6285177666
AWB: FC0318210001157

We have escalated to the courier team to update the customer phone number twice On (24 Mar 2021) and (23 Mar 2021) but the courier partner has returned the order to warehouse on (Mar-29-2021),The customer wants to raise a complain because he contacted us to update his phone number earlier.

Kindly check the attached pictures,And do an action.

Regards,
Hamza

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