Subject: RE: Approval to reactivate voucher - 9757304019
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sun, 28 Mar 2021 14:37:26 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Go ahead but validity should be 1 week only.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, March 28, 2021 6:11 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Approval to reactivate voucher - 9757304019

External email sender, please take precaution.
Hi Team,

Please check and advise if we can create a new voucher to the customer.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 28, 2021 1:41:48 PM
Subject: Approval to reactivate voucher - 9757304019

Hi Team,

With regards to Order ID 9757304019, the customer has placed an order on Oct 12, 2019 which was Not Picked and the refund was processed as voucher. The customer has not used the voucher as has to leave the country. He sent a mail on Oct 18, 2019 and informing us that he has asked his fried to collect the order as he is out of the country. His friend was unable to pick the order and the refund was processed.

The customer has come back on Mar 16, 2021 and asking for his voucher. The voucher team has confirmed that the voucher has not been used (PFA). Kindly confirm whether the voucher can be reactivated.

Order: 9757304019
Voucher No: 9757304019-42516001-26217-51396
Value: AED 300.00

Regards,
Nikhil.

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