Subject: Re: no response from 3rd party late shipping 9640081862
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 28 Mar 2021 07:24:51 -0700 (MST)

Hi Team, 

Please assist regarding the following concern. 

Regards 
shakeeb 

From: "Fatma Maher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, March 28, 2021 2:26:12 PM 
Subject: no response from 3rd party late shipping 9640081862 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Mar 6, 2021 
Order ID: 9640081862 
Tracking ID: NA 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Mar 6, and till now she has not received the order. As per the hybris the order status is IN_PROGRESS 
Customer is chasing us for her order, we have raised child ticket on ticket no: 2275883, but we did not get any response from 3rd party, so kindly check and assist. 

Regards, 
Fatma Maher