Subject: RE: Return: item damaged within a week:: Order number : 4533276764
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>
Date: Sun, 28 Mar 2021 12:03:45 +0000

@Manish Kumar<mailto:[email-masked]>

If it’s only a compensation please go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Friday, March 26, 2021 7:12 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>
Subject: Re: Return: item damaged within a week:: Order number : 4533276764

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below if we can provide any compensation voucher or we can accept the return for the below item.

Order number : 4533276764
Order date : Feb 4, 2021

Concept: Lifestyle
Item value: QAR 276.00

Thank you for your help.

Regards,
Manish

________________________________
From: "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 5:54:28 PM
Subject: Return: item damaged within a week:

Hi Team,

Order number : 4533276764
Order date : Feb 4, 2021
Ticket ID : 2183263

Issue : customer placed the order on Feb 4, 2021 and the order was delivered on 02/05/2021. Customer came on 03/03/2021 with a complaining that she only used the item for a week and the item is damaged. The item was "GUESS Textured Tote Bag with Double Handles" price QAR 276.00 and the bag handle was damaged. Pushed back has been done but customer came back and saying that she has taken a branded bag and paid QAR 276 how come the bag is damaged within a week and demanding for return and refund.

Kindly check and assist on this.

Regards,
Humayun

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