Subject: RE: KNET refund - 8240958686
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, mohammad humayun <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sun, 28 Mar 2021 11:38:29 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Will check with finance.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, March 27, 2021 5:55 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; mohammad humayun <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: KNET refund - 8240958686

External email sender, please take precaution.
Hi Team,
Please assist regarding the below concern.

Regards
Shakeeb

________________________________
From: "mohammad humayun" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 5:55:09 PM
Subject: KNET refund - 8240958686

Hi Team,

Order number : 8240958686
Ticket ID : 2307054
Hybris Ticket ID : 03917003

Issue : customer has placed the order on Mar 9, 2021 which was cancelled and amount was captured. Refund was not processed for the same. However, hybris ticket was also created on 11/03/2021 but refund is not processed till yet.

Note has been given in hybris ticket that " NOT CAPTURED/ Manual bvank rfequest has been sent to the bank on 14/03/2021." Now customer has mailed us and asking for refund. Kindly check and assist on this.

Regards,
Humayun.

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