Subject: RE: C&C Delay - 6280017775
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, ArishLaila <[email-masked]>, Mohd Imran <[email-masked]>, Vinod Sharma <[email-masked]>, Sharafuddeen Kulumbil <[email-masked]>, seeta.seeta <[email-masked]>, Fatma Maher <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, mohammad humayun <[email-masked]>, abdallah ahemad <[email-masked]>
Date: Sun, 28 Mar 2021 09:51:54 +0000

@Faraz Lohani<mailto:[email-masked]>

Can you please let OMS team do the same?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, March 27, 2021 5:16 PM
To: Faraz Lohani <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; ArishLaila <[email-masked]>; Mohd Imran <[email-masked]>; Vinod Sharma <[email-masked]>; Sharafuddeen Kulumbil <[email-masked]>; seeta.seeta <[email-masked]>; Fatma Maher <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; mohammad humayun <[email-masked]>; abdallah ahemad <[email-masked]>
Subject: Re: C&C Delay - 6280017775

External email sender, please take precaution.

Hi Team,
Please check below Jira response and assist

Regards
Shakeeb
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "vinod sharma" <[email-masked]<mailto:[email-masked]>>, "Sharafuddeen Kulumbil" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fatma Maher" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "mohammad humayun" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 6:05:05 PM
Subject: Re: C&C Delay - 6280017775

Hi Team,

Please note that the customer is chasing us on chat constantly
Need urgent assistance
Jira has been raised https://landmark.atlassian.net/browse/REL-139969

Regards
Shakeeb

________________________________
From: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "vinod sharma" <[email-masked]<mailto:[email-masked]>>, "Sharafuddeen Kulumbil" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fatma Maher" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 8:26:07 PM
Subject: RE: C&C Delay - 6280017775

HI team,

Customer has been contacted and asked to wait till we are working on it.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 6:42 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Sharafuddeen Kulumbil <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 6280017775
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Can you please convince the customer?

We still don't have any update for INC1004794 but will revert to the customer as soon as we do.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 6:33 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Sharafuddeen Kulumbil <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Delay - 6280017775

External email sender, please take precaution.
Hi Team,

Kindly advise on the below and also please assist to arrange call for this customer on 0582502776, customer is coming continuously on chat regarding his refund and is asking to speak to a manager.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Vinod Sharma" <[email-masked]<mailto:[email-masked]>>, "Sharafuddeen Kulumbil" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fatma Maher" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 17, 2021 4:46:46 PM
Subject: RE: C&C Delay - 6280017775

@Apoorv Joshi<mailto:[email-masked]>

Raised to tech INC1004794

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 17, 2021 12:17 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Sharafuddeen Kulumbil <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Delay - 6280017775

External email sender, please take precaution.
Hi Jessie,

Please assist to cancel this order, as per warehouse the order is not showing in WMS. We have tried to cancel this order and the same is getting failed on hybris. Partial cancellation option is showing greyed out.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "ArishLaila" <[email-masked]<mailto:[email-masked]>>
Cc: "Vinod Sharma" <[email-masked]<mailto:[email-masked]>>, "Sharafuddeen Kulumbil" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fatma Maher" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 16, 2021 2:44:17 PM
Subject: RE: C&C Delay - 6280017775

Hi @ArishLaila<mailto:[email-masked]>,

Please check and get this order dispatched on priority.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 15, 2021 8:19 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Sharafuddeen Kulumbil <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Delay - 6280017775

External email sender, please take precaution.
Hi Team,

Kindly assist in getting an update on the below, customer is contacting on chasing via chat regarding her order on a regular basis.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Sharafuddeen Kulumbil" <[email-masked]<mailto:[email-masked]>>, "Vinod Sharma" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fatma Maher" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 5:47:20 PM
Subject: C&C Delay - 6280017775

Hi Team,

Order Number: 6280017775
Store Code: Max - 60317

Order placed on March 4, 2021 and there are no consignment details still. Please advise if this order is visible, if so, please ship this order out within today on priority. Escalating this directly as the customer is now threatening to complaint to consumer forum instead of child ticket.

Thank you for your help!

Regards,
Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com