Subject: Re: KNET refund - 8240958686
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, mohammad humayun <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sat, 27 Mar 2021 06:55:03 -0700 (MST)

Hi Team, 

Please assist regarding the below concern. 

Regards 
Shakeeb 

From: "mohammad humayun" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, March 27, 2021 5:55:09 PM 
Subject: KNET refund - 8240958686 

Hi Team, 

Order number : 8240958686 
Ticket ID : 2307054 
Hybris Ticket ID : 03917003 

Issue : customer has placed the order on Mar 9, 2021 which was cancelled and amount was captured. Refund was not processed for the same. However, hybris ticket was also created on 11/03/2021 but refund is not processed till yet. 

Note has been given in hybris ticket that " NOT CAPTURED/ Manual bvank rfequest has been sent to the bank on 14/03/2021." Now customer has mailed us and asking for refund. Kindly check and assist on this. 

Regards, 
Humayun.