Subject: RE: information mismatch- 2289740
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Jainul Ameer Mohammed Hussain <[email-masked]>, Mohd Rafeeq <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, KISHAN SINGH <[email-masked]>
Date: Wed, 24 Mar 2021 12:44:14 +0000

Hi @Jainul Ameer Mohammed Hussain<mailto:[email-masked]> @Mohd Rafeeq<mailto:[email-masked]>,

Please assist to get the order 9643259040 as RTS the customer details are not correctly updated for the order.

Confirm once done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, March 24, 2021 3:59 PM
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; KISHAN SINGH <[email-masked]>
Subject: RE: information mismatch- 2289740

@Akshay Berry<mailto:[email-masked]>

Kindly check please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 2:44 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; KISHAN SINGH <[email-masked]<mailto:[email-masked]>>
Subject: Re: information mismatch- 2289740
Importance: High

External email sender, please take precaution.
Hi Team,

We have received an email under ticket ID :2289740, where the customer is claiming that she has not placed any order and her email address is wrongly updated.

So can you please arrange the callback to the customer and cross check.

Customer's details
Customer Name - Aleksandra Rodina
Phone NO - 971589788785
Order Created:18-Mar-2021
Order Number:9643259040

Thanks & Regards,
Seeta Kunwar

________________________________
From: "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 March, 2021 08:58:44
Subject: information mismatch- 2289740

Hi Team,

Ticket no- 2289740

Order Created:18-Mar-2021
Order Number:9643259040

Issue- As per customer she did  not place this order, her email id wrongly updated by somebody kindly check and do the needful.

Regards
Krishan

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