Subject: RE: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127
From: Murugapandian Mani <[email-masked]>
To: Mohamed Shabaz Khan <[email-masked]>, Tejinder Singh <[email-masked]>, Sathibabu Kandikonda <[email-masked]>, Hckmgr Awqaf <[email-masked]>, Hck Awqaf <[email-masked]>
Cc: Youraj Kinhikar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 24 Mar 2021 09:38:34 +0000

Dear Bobby

Pls find the below mail and update here.

Regards/Mani
From: Mohamed Shabaz Khan <[email-masked]>
Sent: Wednesday, March 24, 2021 12:33 PM
To: Murugapandian Mani <[email-masked]>; Tejinder Singh <[email-masked]>
Cc: Youraj Kinhikar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127

Hi Mani/ Tejinder,

Order Number: 8233968127
Please check if the Item: 161614154 - - Sheldon Blackout Curtain Pair - 140x300 cm. was returned by the customer as customer claims item was returned in store (Homecenter – Kuwait - Awqaf).
Please confirm.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 24, 2021 12:12 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127

@Mohamed Shabaz Khan<mailto:[email-masked]>

No return made in store upon checking in the back end.

Can we go ahead for manual refund?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 23, 2021 6:21 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127

Hi Jessie,

Can we please get the return details from the store or warehouse? We need to confirm if the item was returned.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 23, 2021 6:17 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127
Importance: High

@Mohamed Shabaz Khan<mailto:[email-masked]>

The customer claims that the below item has been returned to the store however no refund got processed.

We are also not able to get in touch with the store and get an update on the below and customer has been chasing us to get the refund worth KWD 25.

This is the customer’s 4th order with us – please advise if we can manually refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 23, 2021 6:01 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127

External email sender, please take precaution.
Hi Jessie,

Below is the item detais:

Item name: 161614154 - - Sheldon Blackout Curtain Pair - 140x300 cm

Item cost: KWD 25.00

Regards,
Manish

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Youraj Kinhikar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 23, 2021 4:41:54 PM
Subject: RE: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127

Hi @Youraj Kinhikar<mailto:[email-masked]>

Any update on the below?

@Manish Kumar<mailto:[email-masked]> what was the value again?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 23, 2021 1:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127

External email sender, please take precaution.
Hi Jessie,

The customer has sending us the reminder on the below refund. Please assist to get an update for the same.

Thank you for your help.

Regards,
Manish

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Youraj Kinhikar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 8:05:34 PM
Subject: RE: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127

@Youraj Kinhikar<mailto:[email-masked]>

Are you able to help us check this return?

Customer claims it got returned to home center branch in kuwait Awqaf

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 4:52 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127

External email sender, please take precaution.
Hi Jessie,

The customer has returned  the item at the same store (home center branch in kuwait Awqaf), For reference screenshot attached.

Please advise.

Regards,
Manish

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 17, 2021 4:19:49 PM
Subject: RE: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127

Hi @Manish Kumar<mailto:[email-masked]>

Do we know which store it was returned?

Is it the same store where it got picked?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 17, 2021 11:38 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue: Home Centre: Case id - 2156762 Order Number: 8233968127

External email sender, please take precaution.
Hi Team,

Issue Description: The customer has reported that he had returned the below item at the store however he had not received the refund. Kindly also note that he had also reported it via call and asking for the refund.

We have already asked for the return him to share the return receipt however he replied back that he had already explained everything on call twice and seems like disappointed.

Problem statement: Refund Not initiated yet

Case id - 2156762
Order Number: 8233968127
Order Created: 2/7/2021

Store: HomeCentre21124

Item name: 161614154 - - Sheldon Blackout Curtain Pair - 140x300 cm
Item cost: KWD 25.00
​
Assistance Required: Process the refund on priority

Regards,
Manish
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com