Subject: RE: Store complaint ///2096715 // [email-masked]
From: Manager DanaMall <[email-masked]>
To: Manager Andalus <[email-masked]>, Qazi Mohammed <[email-masked]>, andaluscp opsincharge <[email-masked]>, Azharul Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Nusaybah Alzuman <[email-masked]>, Thangarajan Kulandavel <[email-masked]>, Nahla Al Sayed <[email-masked]>, Shahul Abdulrazack <[email-masked]>
Date: Wed, 24 Mar 2021 07:43:30 +0000

Hi All,

   Last night customer came and returned the merchandise, the same is handed over to BS in charge..

Thanks&Regards,
Riyas.V.V
Centrepoint - Dana Mall Yanbu
 Tel: +966 (014) 3935472 Ext 7702,
Mobile: +966 54 2344172, 550250586
Email: [email-masked]<mailto:[email-masked]>
Dana Mall Yanbu I PO Box 23679 | Jeddah 21436 l Saudi Arabia

From: Manager Andalus
Sent: Monday, March 22, 2021 08:49 PM
To: Qazi Mohammed <[email-masked]>; andaluscp opsincharge <[email-masked]>; Azharul Khan <[email-masked]>; Manager DanaMall <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Thangarajan Kulandavel <[email-masked]>; Nahla Al Sayed <[email-masked]>; Shahul Abdulrazack <[email-masked]>
Subject: RE: Store complaint ///2096715 // [email-masked]

Dear Mr. Qazi,

FYI.. We have spoken with Customer & now he is in Yanbu so we have suggested to visit to CP Dana Mall to do the return & same we have communicated to Concept RCBH / Area Manager & Store Mall Manager to take the return.

Dear Reyaz,

As discussed, Please do the needful & confirm back once issue is CLOSED.

Thanks & Regards..
Azharul & Nahla
Business Manager
CP Andalus Mall, Jeddah
Extn.: 7707
Email: [email-masked]<mailto:[email-masked]>
Andalus Mall I Jeddah 22251 l Saudi Arabia

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7Cmanager.danamall%40landmarkgroup.com%7C43d0f72b9fb6455d5da308d8ed5ac604%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637520321422788348%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aHujlZeP7yXDbIIVxvn6aSg2l0JOdiJ0cab2F4OaHEE%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&data=04%7C01%7Cmanager.danamall%40landmarkgroup.com%7C43d0f72b9fb6455d5da308d8ed5ac604%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637520321422798337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kzmPbDVE58LZZ35AHbH7b8sNumYZcEzsSDS2MN2ixVE%3D&reserved=0>  <@LandmarkArabia>  [http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandmark-group&data=04%7C01%7Cmanager.danamall%40landmarkgroup.com%7C43d0f72b9fb6455d5da308d8ed5ac604%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637520321422808339%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4MWKmSEK01EkYsppOS8cFt%2FFkiVLNBbcTSbSjtZJOYo%3D&reserved=0>

From: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 22, 2021 6:22 PM
To: andaluscp opsincharge <[email-masked]<mailto:[email-masked]>>; Manager Andalus <[email-masked]<mailto:[email-masked]>>; Azharul Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store complaint ///2096715 // [email-masked]<mailto:[email-masked]>

Dear @andaluscp opsincharge<mailto:[email-masked]> @Manager Andalus<mailto:[email-masked]> @Azharul Khan<mailto:[email-masked]>

Please have a look into below issue.

Problem Statement: Store complaint

Store Address: Alandalus Mall, Al Fayha , King Fahad Road . Jeddah: 22245
Customer No: 0504387567
Email ID : [email-masked]<mailto:[email-masked]>

Issue Description: Customer claims that he visited the store to return the items which he purchase from different store , store staff did not accept and raised the voices upon him.
Please do the needful.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 22, 2021 3:48 PM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Store complaint ///2096715 // [email-masked]<mailto:[email-masked]>
Importance: High

Hi @Nusaybah Alzuman<mailto:[email-masked]> @Qazi Mohammed<mailto:[email-masked]>

Can you please help forward this complaint to the concerned store team?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 22, 2021 12:19 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store complaint ///2096715 // [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 21 March, 2021 18:32:37
Subject: Re: Store complaint ///2096715 // [email-masked]<mailto:[email-masked]>

Hi Team,

Customer claims that he has raised the complain in the MOC.

Please do the needful.

Regards
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 14, 2021 5:00:22 AM
Subject: Store complaint ///2096715 // [email-masked]<mailto:[email-masked]>

Hi Team,

Problem Statement: Store complaint

Store Address: Alandalus Mall, Al Fayha , King Fahad Road . Jeddah: 22245
Customer No: 0504387567
Email ID : [email-masked]<mailto:[email-masked]>

Issue Description: Customer claims that he visited the store to return the items which he purchase from different store , store staff did not accept and raised the voices upon him.
Please do the needful.

Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com