Subject: RE: Refund approval - 9636449571
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, mohammad humayun <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 23 Mar 2021 11:25:45 +0000

@Akshay Berry<mailto:[email-masked]>

Kindly check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, March 23, 2021 3:09 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; mohammad humayun <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund approval - 9636449571

External email sender, please take precaution.
Hi Team

Please assist regarding the following concern.

Regards
Shakeeb
________________________________
From: "mohammad humayun" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 23, 2021 2:45:32 PM
Subject: Refund approval - 9636449571

Hi Team,

Problem Statement: Missing Item/Refund Assistance

Ticket ID: 2230414
Child Ticket: 2267261
Order Number: 9636449571
Order Date: Feb 18, 2021
AWB: RP022421001456

Missing Item:

162382537 - - Steve Madden Women's Low Ankle Lace-Up Sneakers
162628714 - Citron - CITRON Lunch Box with Accessories
162628708 - Citron - Citron Flamingo Print Lunch Box with 4-Compartments and Accessories

Order Value: AED 1436.00

Issue Description: Customer reported that he returned 10 items and not received the refund for 3 items mentioned above. However, the total value of the missing items is AED 497.00 so we raised a Child ticket to confirm whether the item was received by WH or not and WH has confirmed that items not with them and courier has confirmed delivering what they received. Customer is again and again confirming that he has returned all the 10 items.

Missing item refund value: AED 497.00

Customer is waiting for their refund and wants the same to be processed on priority.

Customer History: Customer is very old and placed too many order with us.

Assistance Required: Requesting you to please assist in getting a refund approval for this missing item so we can close this case.

Thank you for your help!

Regards,
Humayun.

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