Subject: RE: WWD Damaged Item(Homecentre) - 8222472395
From: Faraz Lohani <[email-masked]>
To: Tejinder Singh <[email-masked]>, Murugapandian Mani <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Harshit Luthra <[email-masked]>
Date: Tue, 23 Mar 2021 10:42:45 +0000

HI @Mohamed Shabaz Khan<mailto:[email-masked]>,

Please assist in the below matter to replace the product : 159694854 - - Selene 4-Seater Tile Top Dining Table with Chairs as it was damaged, and customer is willing to replace.

Need your approval for the same.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Tejinder Singh <[email-masked]>
Sent: Monday, March 22, 2021 12:20 PM
To: Faraz Lohani <[email-masked]>; Murugapandian Mani <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Harshit Luthra <[email-masked]>
Subject: RE: WWD Damaged Item(Homecentre) - 8222472395

Dear Team,

As per below complaint, One piece chair back leg damaged which is not repairable as per inspection team.
Kindly approve to replace.

++@Mohamed Shabaz Khan<mailto:[email-masked]>

Regards,
Tejinder Singh.

From: Faraz Lohani
Sent: Monday, March 22, 2021 10:47 AM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Damaged Item(Homecentre) - 8222472395

Hi @Tejinder Singh<mailto:[email-masked]>,

Please respond to the below mentioned email for the case as mentioned below as we cannot keep the customer waiting for so long.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 21, 2021 3:38 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Damaged Item(Homecentre) - 8222472395

Dear Tejinder

Can you pls respond on this below complaint.

Regards/Mani

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 21, 2021 2:01 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Damaged Item(Homecentre) - 8222472395
Importance: High

Hi @Tejinder Singh<mailto:[email-masked]>

Any update?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 5:09 PM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Damaged Item(Homecentre) - 8222472395

Hi @Tejinder Singh<mailto:[email-masked]>,

Update on the same.

@Jessie Caparas<mailto:[email-masked]>,

Please assist

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 16, 2021 9:00 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Damaged Item(Homecentre) - 8222472395

Dear Tejinder

Pls update about the status of the below complaint.

Regards/Mani

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 15, 2021 3:03 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Damaged Item(Homecentre) - 8222472395

HI team,

Any update on the same?

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 5, 2021 6:06 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: WWD Damaged Item(Homecentre) - 8222472395

External email sender, please take precaution.
Hi Team,

With reference to the order number: 8222472395
Item: 159694854 - Selene 4-Seater Tile Top Dining Table with Chairs
161175387 - - Anna Single Bed - 90x200 cms

We were advised that legs for the above mentioned items will be replaced, could you please update us if the replacement is already done as the same was approved.

Thank you for your help!

Regards,
Apoorv

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