Subject: Re: Unassigned Tickets
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 23 Mar 2021 00:24:47 -0700 (MST)

Hi Jessie, 

Yes, I selected the date range and assigned from those tickets only. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Tuesday, 23 March, 2021 12:42:14 
Subject: RE: Unassigned Tickets 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] 

The tickets from March 1 – 12 was over 500. 

Is this the count that was assigned? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Tuesday, March23, 2021 10:42 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Saurabh <[email-masked]>; deeksha <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Subject: Re: Unassigned Tickets 

External email sender, please take precaution. 

Hi Jessie, 

As per our yesterday's discussion I have already assigned 300+ Unassigned tickets from 1st March - 12th March. The remaining unassigned tickets I will assign them on Fri and Sat, as the new tickets flow is less those days. 

If I change anything in this plan or I need any help then I will get let you. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 22 March, 2021 18:31:03 
Subject: Unassigned Tickets 

Hi Team, 

Please ensure we also take care of unassigned tickets. These tickets have not been touched at all from March 1 st . 

	

DATE 	

Ticket Count 

3/1/2021 	

30 

3/2/2021 	

14 

3/3/2021 	

33 

3/4/2021 	

25 

3/5/2021 	

43 

3/6/2021 	

67 

3/7/2021 	

33 

3/8/2021 	

28 

3/9/2021 	

56 

3/10/2021 	

47 

3/11/2021 	

86 

3/12/2021 	

51 

3/13/2021 	

239 

3/14/2021 	

761 

3/15/2021 	

648 

3/16/2021 	

171 

3/17/2021 	

1 

3/19/2021 	

3 

3/20/2021 	

3 

3/21/2021 	

9 

3/22/2021 	

7 

Grand Total 	

2355 

SLA has already been greatly impacted hence also affecting customer experience. 

This should have been assigned to the agents from today as discussed however it has not been done. 

Let’s ensure we do this from tomorrow with no fail. 

Also, ensure that we are consulted if there are changes on the action plan. We can’t keep these tickets unactioned for so long. 

As we are all working on back logs too, distribute and balance the number of tickets assigned for both to ensure coverage. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com