Subject: RE: Arabic Language Test - توسل جمال
From: Malik Ismail <[email-masked]>
To: HR Livesalesman <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, seeta.seeta <[email-masked]>, Niren Dsouza <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 22 Mar 2021 16:00:10 +0000

Not to be consider

From: HR Livesalesman <[email-masked]>
Sent: Wednesday, March 17, 2021 2:32 PM
To: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; seeta.seeta <[email-masked]>; Niren Dsouza <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Fwd: Arabic Language Test - توسل جمال

External email sender, please take precaution.
Hi Malik/ Mohmoud,

Please check the test and let us know the feedback

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Mar 16, 2021, at 11:02 PM, Ambika Mehta <[email-masked]> wrote:

 [Image removed by sender.]

[Image removed by sender.]
Foreign Language Screening Test

Name
توسل جمال    /  (+91) 8865899321    / [email-masked]
Whats your first language
Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.
عزيزي المشتري انا اسف جدا لسماع انك لم تستلم طردك...اذا لم تتمكن من العثور عليه فصادر بالطبع رد الاموال...اود ان اجرب بعض الأشياء التي نجحت في تحديد موقع الحزمه في الماضي..... سأتصل بمكتب البريد الخاص بك وسابدا في الدخول على الطرد....في بعض الأحيان الطرد يكون هنالك في إنتظار الاستلام..... ساطلب التحدث مع مدير البريد الخاص بك الذي سيتحقق من شركة الاتصالات الخاصة بك.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.
عزيزي المشتري....ساخطرك على الفور عندما يتم اصلاح الأمر.... اقدر انك جعلتنا ندرك تجربتنا السيئه نحن نسعى لتقديم خدمات عملاء جيده جدا في الوقت المناسب واعتذر عن الإزعاج الذي سببه ذلك... يرجى إعلامنا اذا كان لديك اي أسئله او مخاوف او تعليقات إضافية.

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