Subject: RE: Arabic Language Test - AHMED ALI AMRAN
From: Malik Ismail <[email-masked]>
To: HR Livesalesman <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Niren Dsouza <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 22 Mar 2021 15:56:42 +0000

To be consider

From: HR Livesalesman <[email-masked]>
Sent: Friday, March 19, 2021 2:02 PM
To: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Niren Dsouza <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Fwd: Arabic Language Test - AHMED ALI AMRAN

External email sender, please take precaution.
Hi Malik/ Mohmoud,

Please check the test and let us know the feedback.

Whats your first language
Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.
عزيزي /عزيزتي العميل

ارجو منك قبول اعتذاري بالنيابه عن شركه بيبي شوب على ما واجهتم من خدمه سيئه من احد موظفي للشركه , وبنيابه عن
موظفي الشركه اوجه اعتذاري لك على ما بدر منا
ونحيطكم بان تم اتخاذ الإجراءات اللازمه مو اجل توصيل طلبك بشكل المطلوب. شكرا على وقتكم واخبارنا بالأمر نتطلع لخدمتكم بشكل أفضل في المستقبل

احمد عمران
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.
عزيزي عزيزتي العميل

يوسفني جدا سماع ان تجربتك مع شركتنا لندم ترق الى المستوى توقعاتك . اتفهم مشكلتك وكم كان محبطا بالنسبه لك . لقد قمت بتوجيه هذا المشكله  التي تواجهة معى استبدال الطلب الي قسم التوصيل في الشركه و سوف يتم التعامل معها فورا معى علم ان مشكلتك هي من أولويتنا .اود از اعتذر بصدق عن السلوك السيء الذي بدر منا و ا من فريق العمل . أرجو إعلامنا بأي مشاكل تواجهكم و سوف يسعدنا ان يتم توفير الحل باسرع وقت .

خالص الشكر

احمد عمران

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