Subject: RE: Missing items 8238126894
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>
Date: Mon, 22 Mar 2021 13:53:46 +0000

@Seeta Seeta<mailto:[email-masked]>

Raised to tech INC1009336

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Monday, March 22, 2021 12:57 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Fatma Maher <[email-masked]>
Subject: Re: Missing items 8238126894

External email sender, please take precaution.
Hi Team,

Kindly assist us in the below case and do the partial cancellation for the mentioned items.

162926244 - - Giggles Star Print Sleepsuit with Round Neck and Long Sleeves - KWD2.52,
162926258 - - Juniors Printed Cap the cost of the item is -KWD0.80.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 21 March, 2021 21:53:27
Subject: Missing items 8238126894

Hi Team,

Problem Statement: Missing items

Order Date : Feb 26, 2021

Order ID: 8238126894
Tracking ID: FP0301210005641
Assistance Required: Need missing item

Issue Description: Customer placed order for 24 items but as per the customer she has only received 22 items.

Customer history: This i the first time for the customer to complain abou missing item and this is the customer's third order .

The missing items are 162926244 - - Giggles Star Print Sleepsuit with Round Neck and Long Sleeves the cost of the item is KWD2.52, and 162926258 - - Juniors Printed Cap the cost of the item is
KWD0.80.

Regards,
Fatma Maher

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